SoilFirst by SriBioThis policy covers orders and plans bought through the SoilFirst app and website, operated by Sri Bioaesthetics Pvt Ltd ("SriBio").
Cancelling an order
You can cancel an order from the app, or by contacting us, any time before it is dispatched. Once an order has shipped it cannot be cancelled, but you can refuse the delivery or request a return as below.
Damaged, wrong or missing items
Tell us within 7 days of delivery, with your order number and photos of the product and packaging. We will replace the item or refund it, at your choice. Opened or partly used products cannot be returned unless they arrived damaged or were the wrong item.
Plans
A plan can be cancelled for a full refund within 7 days of purchase if none of its services have been used. After that, plans are not refundable.
How refunds are paid
Approved refunds go back to the original payment method within 5–7 business days. Cash on Delivery orders are refunded by bank transfer or UPI to an account you provide.
Contact
See our Contact page.